“Remote Presence” by Susan Palwick, Lightspeed April 2017, fantasy novelette
Win is a chaplain charged with providing spiritual care as mandated by the JCAHO (Joint Commission on Accreditation of Healthcare Organizations) which is sending an inspection team to Win’s hospital. The problem, as his boss and her boss both inform him, is that they’ve found out about the skeleton in his closet – or, more accurately, the ghost. Most people die and move on, either pushed with enough love from those on earth or pulled by those who have already gone before. Maisie, however, is one of those who’s gotten stuck between planes and is lingering around the hospital, talking with and comforting patients and even employees. This will cause significant problems according to the JCAHO rules but does a lot of good as well – breaking the letter of the rules but not their “spirit.” There is a further complication in that Win has to question both his motives for not having helped Maisie across and his thoughtlessness in certain regards. The main plot tension revolves around the inspection and possible closure of the hospital and Maisie’s status, particularly as it involves a recently arrived homeless patient.
This story includes a mainstream feel with the hospital, an SF feel with the telepresence, and a fantasy feel with the spiritualism. Some stories do such things and feel like “mash-ups” or ostentatiously “genre-bending” stories (or just bad SF) and often don’t work at all, but there’s a harmony to this fantasy that doesn’t feel “mashed” at all. It is also a nominally Christian tale, but is ecumenical in the broadest sense, dealing with love and compassion. Further, it has a genuine plot, is directly told, and shows all the professionalism one might expect from a writer with over thirty years of publications. For instance, the emotions are neither suppressed nor mawkish but are simply appropriate to the depicted people and situations. My only quibble is that, while some of the backstory anecdotes exemplify why some people have a hard time crossing, Maisie’s inability to cross didn’t seem adequately explained. On the other hand, I’d recently complained about telepresence technology constantly being used in SF as a “distancing” trope and I particularly appreciate it being used in this fantasy to facilitate connection. I enjoyed this well-told, fairly novel, and touching story.